We understand that buying goods online is convenient. However, it doesn't give you the chance to try things on first and sometimes they just don't fit or suit you. We're committed to helping you find your perfect fit, which is why we offer a 30-day hassle-free returns option for an exchange or refund – even on sale items! Plus "free in-store' returns.
If you choose to exchange a product simply fill out the form below and we'll contact you to arrange delivery. If you choose to exchange a product, we'll pay for your exchange to be shipped to you.
If you choose a refund, the amount refunded is for the items only and doesn't include postage charges.
All items to be returned, whether in-store or online, must be 'as new', not worn, washed or damaged and must have the original tags and packaging. You'll also need to have your receipt or proof of purchase.
Sometimes despite your best efforts, a gift just isn't right. We'll happily exchange a gift if it doesn't suit.
All gifts to be returned, whether in-store or online, must be 'as new', not worn, washed or damaged and must have the original tags and packaging. You'll also need to have your receipt or proof of purchase.
We carry only the best brands, but we know that sometimes a fault can develop. An authentic Australian warranty covers you on every item you buy from us. Our brand partners offer warranties against "manufacturing defects", generally they won't honour a claim against fair wear and tear or misuse. The warranty for products lies with the manufacturer, and you'll need to contact us on 07 41523458 to complete the warranty. We'll let you know what information the manufacturer will need and handle all of the communication with them on your behalf.